Privacy

The H.G. Ellis Agency values you as a customer and shares your concerns about privacy. We hope this notice, which describes our use and protection of non-public personal information ("customer information"), will help you understand how we treat the customer information that we obtain from you and other sources in the course of providing you with products and services.

The H.G. Ellis Agency respects your privacy and protects your information.

  • We do not sell customer information.
  • We do not share customer information with persons, companies, or organizations outside the H.G. Ellis Agency that would use that information to contact you about their own products and services.
  • We expect persons or organizations that provide services on our behalf to keep customer information confidential and to use it only to provide the services we have asked them to provide.
  • Within the H.G. Ellis Agency, we communicate the need to protect your information to those individuals who may have access to it, and we have established physical, electronic, and procedural safeguards to protect customer information.

Below we've provided answers to questions that might be on your mind regarding privacy. You might be
wondering …

What kind of customer information do we have, and where did we get it?
Much of the customer information that we have about you comes directly from you. You provided some of it on your application or request for insurance or other products. We keep information about the types of products and services you purchase from us, as well as account balances and payment history.

Depending on the nature of the transaction you are completing with us, you may be asked to provide information to the H.G. Ellis Agency, our affiliates, agencies, or other entities working on our behalf. This could include information we receive from you on applications or other forms, such as your name, address, and Social Security number, and information about your transactions with us, our affiliates, or others; for example, your policy coverage, premiums, and payment history.

We also may collect information from outside sources, including consumer reporting agencies and health care providers. This information includes loss information reports, motor vehicle reports, credit reports, and medical information.

What do we do with customer information?
The H.G. Ellis Agency doesn’t sell customer or medical information to anyone. Nor do we share it with outside companies or organizations that would use the information to contact you about their own products or services. If that practice were ever to change, we would, of course, offer you the ability to opt out of this type of information-sharing. We would give you plenty of time to respond to the opt-out notice before such a change in our practice took place.

To help meet your overall insurance needs, your agent or broker may use customer information for marketing purposes. We may also use customer information to communicate with you about products, features, and options you have expressed an interest in or that we believe may be of interest to you. To transact business on your behalf, we may find it necessary to provide customer information without authorization, but only as permitted or required by law, to persons or organizations both inside and outside of the H.G. Ellis Agency. These might include, for example, our affiliated companies, companies that perform marketing services on our behalf, or other financial institutions with which we have a joint marketing agreement for the sale of our own products, and your agent or broker.

How do we protect your customer information?
When we share customer information with companies working on the H.G. Ellis Agency’s behalf, we expect those companies to use the information only to provide the services we have asked them to provide. Within the H.G. Ellis Agency, customer information is available to those individuals who may need to see it in order to fulfill and service the needs of our customers. We communicate with all such individuals the need to protect customer information.

Contact us today and let us help you protect what matters most.